Terms & Conditions

All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

SHIPPING

All in-stock orders are shipped within 24 hours Monday through Friday 12:00 PM Eastern Time excluding holidays. Orders placed on Saturday, Sunday or after 12:00 PM Eastern Time on Friday will be shipped the next business day. Unfortunately, due to an extremely high fraud rate, we are unable to process and ship orders to unconfirmed shipping addresses. If an order is successfully placed with an unconfirmed shipping address (either via PayPal or AVS mismatch using a credit card) your order will be cancelled and your account will be refunded. Please review our full shipping policy here.

Notice to International Customers

All products come with a standard American style plug
Unless otherwise indicated, all products are dual voltage
Customer is responsible for all customs duties or import taxes imposed by their country of residence

Sabai Technology shipping charges do not include customs duties or import taxes and fees imposed by your country. Customers are responsible for all customs clearance fees, customs handling or processing fees, advancement fee for paying the duty and VAT on behalf of the recipient, customs declaration fees or other security, handling or shipping provider fees, duties or taxes imposed at import. All orders must be shipped with a receipt stating the correct dollar amount.

Customers are responsible for knowing and understanding the customs, duties and import policies for their countries of residence or import. Failure to clear customs due to documentation issues, additional fees or other administrative barriers is not the responsibility of Sabai Technology. If a package fails to clear customs, a refund can only be issued after the item is successfully returned, in working order, to Sabai Technology. Refunds will not include reimbursement for any shipping, customs, duties or clearance fees paid by the customer. If a package is abandoned at customs, refused by the customer or if customs fees are not paid by the customer, Sabai Technology has the right to refuse any refund.

Free Shipping to all APO, FPO, DPO and 20189 Postal Code Addresses.

At Sabai Technology, we have determined that if a new idea or policy is good for our customers, we will do everything we can to implement it. When this was brought up during an all-hands meeting, everyone asked “when can we start?” Thus, free shipping to postal code 20189 and all APO/DPO/FPO addresses was implemented.

To be eligible for free shipping, the address must be a US Government issued APO, FPO, or DPO address formatted to the specifications of the USPS. Example:

SEAMAN JOSEPH SMITH
USCGC HAMILTON
FPO AP 96667-3931

Military, state department employees, and diplomats living in private residences either domestically or abroad are subject to Sabai’s standard shipping rates.

Sabai Technology reserves the right to change or cancel this policy at any time. Free shipping designation is subject to address verification.

Additional Shipping Information:

Same day shipping on in-stock orders placed before 12 pm EST, Monday-Friday (excluding holidays)
Invoice sent by e-mail

EMAIL SUBSCRIPTION

Upon completion of your order, you'll be subscribed to the Sabai Technology newsletter to keep you in the loop on the latest updates, tips and new products. You can unsubscribe at any time!

RETURNS

Sabai Technology is happy to facilitate any returns within 90 Days which meet either the satisfaction guarantee or hardware warranty policies (see below). Customers may choose a replacement, refund or store credit to satisfy the terms of their return.

To initiate a return request, contact CustomerCare@SabaiTechnology.com with a claim. An RMA number will be issued to you with instructions on where to send the return. Please ensure that all items included in the original shipment are returned with the device, so that the Sabai team may issue the fully eligible refund or credit amount. Once the return is received, it will be processed and a credit or refund will be issued to the customer for the cost of the item.

Approved RMA requests that are not received within 30 days of issuance will be voided and no refund or replacement will be issued.

90 Day Satisfaction Guarantee

All Sabai Technology Sabai OS routers come with a 90 day Satisfaction Guarantee, unless otherwise noted. All Satisfaction Guarantee claims must be returned in original packaging, in proper working order, and in like-new condition. Please include a reference to your RMA# and/or your original order information in the return shipment for identification purposes. Customers are responsible for paying return shipping for Satisfaction Guarantee orders. Refunds will be issued upon successful return of the router in sellable condition, minus the original shipping fees and any Pre-configuration fees. No shipping fees or Pre-configuration fees are reimbursed for Satisfaction Guarantee RMA’s. Please include a copy of the invoice in the return shipment for identification purposes.

1 Year Hardware Guarantee

All Sabai Technology Sabai OS routers come with a 1 Year Hardware Warranty, unless otherwise noted. Applicable terms include device failure at the manufacturer level. This Warranty does NOT include damage to the product from poor maintenance or environmental concerns, such as a power surge or water damage. It is completely at Sabai Technology's discretion as to whether a returned unit meets replacement or refund criteria. Please include a reference to your RMA# (provided by Sabai Technology) and/or your original order information in the return shipment for identification purposes.

If the Hardware RMA is issued within 90 days of purchase:

All shipping costs will be paid by Sabai Technology
If the customer requests a replacement unit: If eligible, a new unit will be shipped to the original delivery address and a return label will be provided for the customer to return the defective unit (from the delivery address to Sabai Technology). If no return label is available (usually international shipments), new hardware shipments will be sent upon receipt of a return tracking number and shipping charges will be reimbursed with receipt of the unit (up to original paid shipping price).
If the customer requests a refund: a full refund will be issued after receipt and processing of the defective device.

If the Hardware RMA is issued after 90 days of purchase:

The customer is responsible for return shipping of the defective unit
Sabai Technology may repair or replace the product with a new or refurbished product at Sabai Technology’s sole discretion. Some products may not be available for replacement, and may, at Sabai Technology’s discretion, be exchanged for a different item of equal value.
Hardware warranties are not eligible for refund after 90 days.

Shipping Cost Incurred

Sabai Technology is not responsible for return shipping costs, except in the case of a 90 Day Hardware Warranty and up-to the original shipping cost within the first year. Any additional shipping charges are the responsibility of the customer. Sabai Technology cannot reimburse customs, duties, or import taxes incurred under any circumstance.

Missing Items

If an accessory or attachment item is not returned with the product, the following appropriate amount will be deducted from the refund:

Ethernet Cable: $5
Power Adapter: $7-$28 (depending on model)
External Antennas: $20 per antenna
VPN Accelerator USB drive: $10
Product Stand / Wall Mount: $50
Original Box: 10% of the item's price

If the router is not included in the return shipping box, no refund will be issued. Additional charges may be applied for damaged goods or items included in the original shipment but not listed here.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Sabai Technology and ROUTERSOURCE.COM. The collective work includes works that are licensed to Sabai Technology, LLC. Copyright 2014, Sabai Technology ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Sabai Technology or purchasing Sabai Technology products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Sabai Technology or to purchase Sabai Technology products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Sabai Technology or Sabai Technology. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Sabai Technology or ROUTERSOURCE.COM used in the site are trademarks or registered trademarks of Sabai Technology or ROUTERSOURCE.COM.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Sabai Technology disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Sabai Technology does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sabai Technology does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Legal Disclaimer

The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information. This website contains links to other third-party websites. Such links are only for the convenience of the reader, user or browser; Sabai Technology and its members do not recommend or endorse the contents of the third-party sites. Readers of this website should contact their attorney to obtain advice with respect to any particular legal matter. No reader, user, or browser of this site should act or refrain from acting on the basis of information on this site without first seeking legal advice from counsel in the relevant jurisdiction. Only your individual attorney can provide assurances that the information contained herein – and your interpretation of it – is applicable or appropriate to your particular situation. The views expressed at, or through, this site are those of the individual authors writing in their individual capacities only – not those of their respective employers, Sabai Technology, or the team as a whole. All liability with respect to actions taken or not taken based on the contents of this site are hereby expressly disclaimed. The content on this posting is provided "as is;" no representations are made that the content is error-free.

Limitation of Liability

Sabai Technology shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sabai Technology has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Sabai Technology product is mistakenly listed at an incorrect price, Sabai Technology reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Sabai Technology reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sabai Technology shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Sabai Technology without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Sabai Technology may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Sabai Technology.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of South Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site, including but not limited to the purchase of Sabai Technology products, shall be in the state or federal courts located in Greenville, South Carolina. Any cause of action or claim you may have with respect to the site, including but not limited to the purchase of Sabai Technology products, must be commenced within one (1) year after the claim or cause of action arises. Sabai Technology's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Sabai Technology may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Sabai Technology or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Sabai Technology does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Sabai Technology is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Sabai Technology reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Sabai Technology in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Sabai Technology and routersource.com, its officers, directors, employees, agents, licencors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Sabai Technology may link to sites operated by third parties. However, even if the third party is affiliated with Sabai Technology or Sabai Technology, Sabai Technology has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Sabai Technology. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Sabai Technology seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

_____________________

SABAI TECHNOLOGY, LLC
205 N MAPLE STREET
SIMPSONVILLE, SC 29681
support@sabaitechnology.com
+1 864.962.4072